Terms &
Conditions.
The rules for using Tonnie — written to be understood, not to hide behind.
Last updated: 23 April 2026 · Applies to: tonnie.ai and all subdomains.
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1. Who these Terms are between
These Terms are a contract between you (“you”, “user”) and Tonnie — Turn ON International Expertise, Lda., a Portuguese private limited company registered under NIPC [••••••••], with offices at [Rua ••], [Postal Code] Lisbon, Portugal (“Tonnie”, “we”, “us”).
2. The Service
Tonnie provides three products under a single platform:
- Tonnie Citizen — for individuals relocating internationally: readiness assessment (MESH), relocation planning, cultural preparation and an AI co-pilot.
- Tonnie Business — for companies hiring internationally: candidate vetting, pipeline management, cultural preparation, post-arrival tracking.
- Talent Services — a consultative, turn-key solution where Tonnie handles sourcing, vetting, relocation and integration for client companies.
We may add, change or remove features, expand or restrict corridors (supported country pairs), and adjust the platform over time to improve it.
3. Your account
- You must be at least 18 years old to create an account.
- You must provide accurate information and keep it up to date.
- You are responsible for keeping your credentials secure. Notify us immediately if you suspect unauthorised access.
- One account per person. Do not share logins.
- We may require identity verification for paid plans or high-risk actions (visa document upload, payment).
4. Plans and payment
Tonnie offers a free tier and paid tiers. Applicable pricing is shown at checkout and in your account settings.
- Free plan: available indefinitely. Feature set may change over time.
- Paid plans: billed monthly or annually. Charged automatically via your payment provider.
- Taxes: prices are shown excluding VAT unless noted. Applicable taxes are added at checkout based on your jurisdiction.
- Refunds: you may cancel a paid subscription at any time. You will continue to have access until the end of the billing period. We do not prorate partial months. Consumers in the EU retain the statutory 14-day right of withdrawal from digital services unless they have explicitly started use of the paid features within that window.
- Failure to pay: if payment fails, we may suspend access until it is resolved. Data is preserved for 90 days before account closure.
5. Acceptable use
You agree not to:
- Use Tonnie to break the law or facilitate illegal immigration.
- Upload false, misleading or fraudulent documents (including fake qualifications or identity documents).
- Reverse engineer, scrape, or attempt to extract our MESH algorithm or platform data for competitive purposes.
- Interfere with the Service (denial-of-service, malware, abuse of the AI co-pilot).
- Harass, threaten or abuse other users (including hiring managers you are matched with).
- Use Tonnie to spam or solicit users outside the scope of the Service.
Violations may result in suspension, termination, refund refusal and referral to authorities where applicable.
6. Your content and intellectual property
You retain ownership of the content you upload (CV, photos, videos, readiness answers). By using the Service you grant Tonnie a non-exclusive, worldwide, royalty-free licence to host, display, process and transmit that content strictly to provide the Service.
For Tonnie Business users: candidates whose data is shared with you are subject to the same privacy rules as your own data. You must treat candidate information with the confidentiality expected of a professional recruiter.
7. Tonnie’s intellectual property
The Tonnie name, logo, MESH framework, IQulture scoring model, website design, code, copy and training materials are protected by copyright, trademark and trade secret law. You may not copy, modify or redistribute any part of the Service without our written permission.
8. Third-party services
Tonnie integrates with third-party services (payment processors, SSO providers, AI model providers, analytics). Your use of those services is governed by their own terms. We are not responsible for their availability or conduct, but we select them carefully.
9. Disclaimers & limitation of liability
Tonnie provides readiness scoring, planning guidance and AI explanations. These are decision-support tools — not a replacement for legal, tax or immigration advice. For any binding decision (visa submission, contract, tax filing), you should consult a qualified professional.
To the maximum extent permitted by Portuguese and EU law, Tonnie’s liability for any claim arising out of these Terms or use of the Service is limited to the greater of (a) the amount you paid to Tonnie in the 12 months preceding the claim, or (b) EUR 100. We are not liable for indirect, consequential or punitive damages (including lost profits or lost opportunities).
Nothing in these Terms limits liability for intent, gross negligence, personal injury, or any other liability that cannot be excluded under applicable law.
10. Termination
We can suspend or terminate your account for material breach of these Terms, giving reasonable prior notice where appropriate.
Upon termination, your data is handled as described in the Política de Privacidade. Sections concerning intellectual property, liability, governing law and any accrued payment obligations survive termination.
11. Changes to the Terms
We may amend these Terms to reflect product changes, legal requirements or operational improvements. Material changes are notified at least 30 days in advance by email and in the app. Continued use of the Service after the effective date constitutes acceptance.
12. Governing law & disputes
Something unclear?
Get in touch. We’re happy to explain anything in plain language.